When the urn is ready, it is possible to come to my house to pick it up. If you wish, you can visit the workshop at the same time. Human contact gives value to my work and is very good for my motivation. I will be more than pleased to welcome you. However, please make sure to contact me in advance for an appointment.
A box and paper packaging are provided for transport, but you may prefer a material that is more meaningful or symbolic, for example, a blanket or an article of clothing. It’s both nicer and greener, so do not hesitate to bring your own packaging with you. Some families will make a homemade slipcover, which will be used for transportation as well as for the burial ceremony.
In order to support regional postal services, we mainly use Canada Post shipping services.
The urn will be shipped as soon as possible upon receipt of payment, taking working days into account. When the order is sent, you will receive a confirmation of shipping and a tracking number by email.
A fixed cost of $40 will be required to pay for packaging, handling and shipping. This amount also includes an insurance covering the full value of your purchase in case of theft, loss or damage in shipment by the postal service.
Information about delivery:
Type of service: Standard Package
Local: 2 business days or less
Quebec: 3 to 4 business days
Rest of Canada: 4 to 9 business days
For a faster delivery or for international shipping, please contact me. Different options are available at an additional cost depending on the destination.
Type of service: Xpresspost
Local: the next day
Quebec: 1 or 2 business days
Rest of Canada: 2 to 3 business days
If the urn is damaged during shipping, take a picture of the breakage and one showing the damaged packaging. Send me the pictures by email and I will refund the cost of return shipping. The urn will be repaired, replaced or refunded according to your choice.
If the urn bought on-line does not meet your expectations, simply return it within 3 working days. You will have the responsibility of paying for return shipping, but we will refund the full cost of the urn or replace it.
Custom urns cannot be returned. During the whole creation process, I make sure that the urn meets your preferences, your values, and your specific expectations.