Important

If you wish to place the urn in a cemetery or in the columbarium of a funeral home, make sure you know the rules of the institution and the exact dimensions of the niche where it will be exposed.

Warranty

CREATIONS VITALIS ENR. wants to meet your expectations with good-quality products and services. Your satisfaction is our priority.

Each product is sold with a one-year warranty effective from the date of purchase. This warranty applies to manufacturing and assembly defects or major structural failure in the wood altering the functionality of the urn. If necessary, the urn will be repaired, replaced or refunded. Our liability is limited to the value of the urn.

If the failure is related to improper storage of the urn after delivery or to an accident while handling it, we will do all we can to help you repair the damage. However, we cannot be held responsible.

Green wood work is more environmentally friendly and allows for the respect of the intrinsic beauty of the tree. However, wood is a living material, it is normal to find knots, buds, color variations in the grain or insect marks. These specificities are part of the natural cycle of life. My father said … if there are knots in my furniture, it’s the trees’ fault because they have branches!

Care and caution

If you keep the urn at home, chose a place with constant temperature, between 15 and 25 degrees Celsius, and 70% humidity. Avoid the shelf overlooking an electric baseboard, the one decorating the fireplace or any other location too close to a heat source.

If you expose the urn to daylight, remember that the wood of the exposed side may slightly change color.

Do not clean with a damp cloth. A light hand-polishing with a dry cloth should be enough to make it shine again.